A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis
نویسندگان
چکیده
IT managers in global firms often rely on user evaluations to guide their decision-making in adopting, implementing, and monitoring the effectiveness of enterprise systems across national cultures. In these decisions, managers need instruments that provide valid comparisons across cultures. Using samples representing five nations/world regions including the US, Western Europe, Saudi Arabia, India, and Taiwan, we used multi-group invariance analysis to evaluate whether the end-user computing satisfaction (EUCS) instrument (12-item summed scale and five factors) provided equivalent measurement across cultures. The results provided evidence that the EUCS instrument’s 12-item scale and the five factors were equivalent across the cultures we examined. The implications of this for the globalmanagement of technology are discussed. Knowledge of the equivalence ofMIS instruments across national cultures can enhance the MIS cross-cultural research agenda. 2008 Elsevier B.V. All rights reserved. Technologies adoption
منابع مشابه
A Cross-Cultural Analysis of the Meaning and Measurement of User Satisfaction: A Multi-group Invariance Analysis of the End-user Computing Satisfaction Instrument
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عنوان ژورنال:
- Information & Management
دوره 45 شماره
صفحات -
تاریخ انتشار 2008